FAQ
Frequently Asked Questions
Our goal is to provide clear answers to common questions about our virtual assistant services and how we can support your business effectively.
What exactly is a virtual assistant?
A virtual assistant works remotely, providing professional admin, technical or creative support so you can focus on your priorities. Officility steps in to manage the day-to-day work and operational demands that don’t need your direct input, giving you more time for what matters most.
How is working with a VA different from hiring an employee?
Hiring a virtual assistant provides access to specialist skills without the ongoing costs or commitments associated with full-time staff. You avoid overhead expenses, long-term contracts and management of benefits or workspace. Support is flexible, allowing you to scale hours and services as your needs change, with expert assistance that fits your demands. This way, you get exactly the help required, without paying for anything extra.
Do I need a minimum number of hours?
You don’t need a big business or a massive workload to work with Officility. We offer affordable virtual assistance for individuals, professionals and organisations of any size. Our services work on your terms, with straightforward billing: pay per second for the time you use, book a retainer for ongoing needs, or ask for a custom project price. There’s no minimum commitment required—whether you need a little support now and then, or a long-term solution, we’ll build a package that fits.
How quickly can I start?
How quickly you start depends on the details and complexity of your needs. After the discovery call, if we’re a good fit and you’re ready, we move as fast as practical—sometimes within days for basic support, a little longer if setup or onboarding is more involved. Everything is tailored to your needs, not a rigid timeline.