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Privacy Policy

Last updated: December 2025

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1. Introduction

Officility (Pty) Ltd ("we," "us," or "Officility"), based in Randburg, South Africa, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us through our website.

By contacting us or using our website, you consent to the collection and use of your information as described in this policy.

 

2. What Information We Collect

When you contact us via our contact form or email, we collect:

  • Your full name

  • Your email address

  • Your phone number (if provided)

  • Any message or inquiry content you submit

We also automatically collect:

  • Your IP address

  • Browser type and operating system

  • Pages you visit and time spent on them

 

3. Why We Collect Your Information

We use your information to:

  • Respond to your inquiry

  • Provide you with information about our services

  • Send you updates or follow-up communications (only if you've consented)

  • Improve our website and services

  • Comply with South African law (POPIA)

 

4. Cookies

Our website uses basic cookies to:

  • Keep track of your preferences

  • Remember your login information (if applicable)

  • Understand how you use our site (analytics)

You can disable cookies in your browser settings, but some functionality may not work properly.

 

5. Who We Share Your Information With

We do not sell your personal information. We only share your data with:

  • Service providers who help us deliver our services (e.g., email providers, hosting companies) – they're bound by confidentiality

  • Law enforcement or government agencies if required by law

 

6. How Long We Keep Your Information

  • Contact inquiries: 2 years after your last contact

  • Email communications: 3 years for audit and legal purposes

  • Website analytics: 1 year

You can request deletion of your information at any time.

 

7. Your Rights Under POPIA

Under South Africa's Protection of Personal Information Act (2018), you have the right to:

  • Access your personal information

  • Correct information that is inaccurate or incomplete

  • Delete your information (in certain circumstances)

  • Object to how we use your information

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

 

8. Data Security

We protect your information using industry-standard security measures, including encryption and secure servers. However, no method of transmission is 100% secure. Use the internet at your own risk.

If we discover a data breach, we will notify you and the Information Regulator without undue delay.

 

9. International Visitors

If you're visiting from outside South Africa, this policy still applies to you. If you're from the EU, GDPR principles also apply. We maintain equivalent data protection standards for all visitors.

 

10. Changes to This Policy

We may update this policy from time to time. We'll post changes on this page and update the date at the top. Your continued use of our website means you accept the updated policy.

 

11. Contact Us

If you have questions about this policy or want to exercise your rights, contact us:

Email: hello@officility.co.za

Phone: +27 (0)10 591 2086

Address:
Officility (Pty) Ltd
3 Dove Street
Ferndale, Randburg 2194
South Africa

Information Officer: Nici Maritz

We aim to respond to privacy requests within 15 working days.

If you're not satisfied with our response, you can lodge a complaint with the Information Regulator:

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